Supervisory Staff for the Training

The supervisory staff at Mulhim Continuing Medical Education
Platform is led by the General Manager, who oversees planning, supervision, and
monitoring. Four main units report to the General Manager: E-Training,
Technical Support, Marketing & Promotion, and Customer Service.

Roles & Responsibilities

Organizational Structure: The supervisory
staff is organized into specialized units, each with defined responsibilities
to ensure the platform's success.

E-Training Department

• Identifying
  training needs for individuals and institutions.


• Designing
  courses based on scientific methodologies.


• Organizing
  training programs using clear, high-quality guidelines.


• Executing
  training programs professionally to ensure high-quality outcomes.


• Evaluating
  courses to identify gaps and improve content.


• Continuously
  developing training courses and programs.


• Collaborating
  with healthcare and educational sectors.


• Establishing
  strategic partnerships with institutes and training platforms.


• Recruiting
  specialized expert trainers.


• Providing
  reports on training impact assessment.

Technical Support Unit

• Technical
  supervision and platform development.


• Installing
  required e-learning software.


• Regularly
  updating and maintaining platform systems.


• Providing
  immediate technical support to users (trainers and trainees).


• Setting
  technical standards for software usage.


• Configuring
  and networking devices and accessories.


• Diagnosing
  and quickly resolving technical issues.


• Prompt
  communication to resolve technical problems.

Marketing & Promotion Unit

• Engaging
  with customers and identifying their needs.


• Designing
  and implementing digital marketing strategies.


• Monitoring
  the effectiveness of marketing plans.


• Continuously
  enhancing marketing strategies based on feedback.

Customer Service Unit

• Dealing
  with customers professionally and respectfully.


• Neutrality
  in service delivery.


• Clearly
  and promptly responding to customer inquiries.


• Building
  long-term customer relationships for loyalty.


• Receiving
  and effectively handling customer complaints.


• Providing
  accurate information about products and services.


• Prioritizing
  and swiftly addressing urgent issues.


• Utilizing
  multiple sources to answer customer inquiries.

Staff Roles & Responsibilities Document